As online travel platforms vanish with customer funds, airlines push direct bookings while major Dhaka hotels report occupancy rates stuck at half their normal levels.

A major shake-up in Bangladesh’s online travel market is causing chaos for passengers and hotels, following the sudden collapse of several Online Travel Agencies (OTAs). These platforms have vanished after collecting hundreds of crores of taka in advance payments, creating a crisis of confidence.

Despite the turmoil in ticket sales, the national carrier, Biman Bangladesh Airlines, has announced a record profit. For the 2024-2025 fiscal year, Biman secured a massive Tk 9.37 billion in earnings. This financial success highlights the airline's ability to thrive even as the distribution network for tickets faces significant disruption.

The fallout is most acute for travellers, who are now struggling to find reliable booking channels. This has forced a major shift in how airlines connect with customers. “Passengers travelling to and from Dhaka are encouraged to use airline-specific booking systems,” an industry expert advised, emphasising a move towards direct sales to ensure transparency and safety.

While Biman prospers, the hospitality sector tells a different story. Major hotels in the capital, including the prominent Pan Pacific Sonargaon Dhaka, are experiencing a painfully slow recovery. Occupancy rates for these premium hotels have plummeted to around 30%, a stark contrast to the 60-65% normally expected for this season.

The hotel industry is now aggressively promoting direct bookings to recapture lost business. International chains are actively advising guests to make reservations through their official websites or via trusted, accredited travel agents. This strategy aims to offer customers better security and control over their travel investments.

The situation creates a cautious landscape for anyone planning a trip to Bangladesh. Travellers are urged to book flights directly with airlines and to secure accommodation through the hotels’ own verified platforms to avoid potential scams. As the market adjusts, the resilience of airlines like Biman contrasts sharply with the ongoing challenges faced by Dhaka’s premier hotels.